Privacy Policy – Yellowpay Zambia

Last Updated: March 24, 2025

1. Introduction

Yellowpay Zambia ("Yellowpay," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Services").

2. Information We Collect

We may collect the following types of information:

Personal Identification Information: Full name, date of birth, national identification number, phone number, and email address
Business Information: Business name, registration details, business address, and industry type
Financial Information: Mobile money account details, bank account information, and transaction records
Technical Information: IP address, device type, browser type, operating system, and usage data
Communication Data: Records of correspondence when you contact our support team

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our Services
To process transactions and manage your account
To verify your identity and comply with KYC requirements
To detect, prevent, and address fraud and security issues
To communicate with you about your account, updates, and support
To comply with legal obligations and regulatory requirements
To analyze usage patterns and improve our platform's performance

4. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Licensed Payment Partners: We share necessary transaction data with our licensed payment service providers to process your payments
Legal Requirements: When required by law, regulation, or legal process
Fraud Prevention: With fraud detection and prevention services to protect our users
Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Employee training on data protection practices
Secure data storage with regular backups

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. We may also retain information as required by applicable laws and regulations, including for tax, accounting, and reporting purposes.

7. Your Rights

You have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you
Correction: You may request correction of inaccurate or incomplete information
Deletion: You may request deletion of your personal information, subject to legal retention requirements
Portability: You may request a copy of your data in a structured, machine-readable format
Objection: You may object to certain processing activities

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can manage your cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: yellowpayzambia@gmail.com
Phone: +260 766 434 661
Address: 1503 Fourways, Kazungula, Zambia